Here will you find our terms and conditions, company policies, and other customer service related topics when purchasing self defense, home safety, or any other products offered on our site.
Method of Payments Accepted:
Credit Card payments are accepted immediately during the checkout process, and your order will be processed upon successful placement of your order. Check or Money Order payments will be processed upon receipt of payment. Your email receipt will give you detailed information on how to make your Check or Money order payment.
Purchase Orders: TBOTECH may accept Purchase Orders as a method of payment at our discretion. Please contact our office at (910) 878-5722. We will provide information on submitting your Purchase Order, Net Terms, availability of product(s) etc. when speaking with you.
Sales Tax: Florida Sales Tax will be collected on orders shipping to Florida at the current Sales Tax rate (rate provided during checkout). There is no sales tax collected for shipments to other states or countries.
Product and Purchase Disclaimer: It is the buyer's responsibility to ascertain and obey all state and local laws to legally purchase, own or carry products offered on this website. By placing an order you agree to hold harmless TBOTECH from any claims resulting in the compliance or violation of federal, state and local laws, you confirm that you are 18 years of age and that you have determined and agree to the legality of products offered on our website.
Backorders: Items that are not in stock will most times state so on the product page. If you order an item that is out of stock, typically the remainder of the order will ship, and the out of stock item will ship when back in stock. If you ordered an item that was not indicated as being out of stock, a member of our customer service team will contact you via email regarding the item and the status of your order. Most often, items are back in stock within a day or two, and we will ship your order in its entirety at that time. If you ordered express shipping (2nd or Next Day Air), a member of our customer service team will contact you by phone (if you did not provide a valid number, we will send you an email). If an item that is out of stock is not going be back in stock within a reasonable amount of time, we let you know of the expected back in stock date, where you have the option to keep that item on backorder status, or cancel that part of your order and receive a refund for the item(s) on backorder.
Shipping Restrictions - Please make sure whether or not there are any restrictions on shipping products to you.
Shipping Policy - Click for more information on where we ship to, how your order will ship, how shipping costs are calculated, and how long your order will take to get to you.
Return Policy - We offer a 90-day money back guarantee - read our full policy for further details.
Still have questions? You can Contact Us with any further questions or concerns you may have. We are happy to help!