Shipping Policy

Orders placed with shipping methods of Ground, First Class or Priority Mail usually ship within 1-2 business days*. Orders placed requesting UPS 2nd DAY AIR** or UPS NEXT DAY AIR** will ship out the same business day if placed by 1pm Eastern Time - if received after 1pm Eastern Time, the order will ship the following business day. Please make sure you provide correct information when placing your order - most importantly the billing address for the credit card as well as the shipping address. These are the most common items that cause a delay in shipment. Although we may have received your order by 1pm (for AIR shipping methods), if we are unable to process the order and need to contact you for further information and/or verification of the order, we need to be able to hear back from you by 1pm, otherwise the order will not ship until the following business day (provided we have received the information needed from you to finish processing the order). We do not refund shipping if your order is delayed in shipment due to incomplete, missing, or incorrect information.

* IMPORTANT NOTE: Ship day means the day your order ships out - not when it will be delivered to you. For example, if you place an order on a Monday, your order should ship (not be delivered) no later than Tuesday. Your order will then be delivered to you dependent on the shipping method you chose during check out.

**Excludes Pepper Spray - These items cannot ship via 2nd or NEXT DAY AIR - for more info, please visit our Shipping Restrictions page.

FREE SHIPPING: Only orders totaling $75.00 or higher qualify for free standard shipping. If your order qualifies for free shipping, your order will ship at our discretion by either by UPS Ground or US Mail. Your shipment confirmation email will let you know how it was shipped and provide you with the tracking number. Available to US Residents only.

Shipping rates are based on method chosen during check out, weight, size, and destination city & state.

How long will it take to receive your order? Here is a list of our shipment methods with approximate transit times for US:

These methods will be delivered in the approximate days in transit DEPENDING ON THE DESTINATION

First Class - 3 to 4 days (excludes Sunday/Holiday delivery)
Priority Mail - 1 to 3 days (excludes Sunday/Holiday delivery)
UPS Ground - 1 to 7 business days (see UPS Ground map below)

These methods will be delivered as follows no matter the destination

UPS 2nd DAY AIR - 2 business days
UPS NEXT DAY AIR - 1 business day

NOTE: UPS does NOT deliver on weekends for the above services. We do not offer Saturday delivery through the shopping cart checkout. If you need Saturday Delivery, please call us directly (you will need to call by 12noon Eastern Time to ensure your order will ship for Saturday Delivery). Additional shipping charges will apply for Saturday Delivery.

Once your order ships, a shipment confirmation will be emailed to you no later than the following day after your order ships, which will provide the method of shipping and the tracking number(s).

The below map is for transit times for UPS Ground shipments only (not US Mail):

 


If you chose to pay by check or money order, please mail to our address. Your order will ship upon receipt of payment.

Some of our products, such as stun guns and pepper sprays, may be restricted in your state. For our most current and up to date shipping restrictions, please check our Shipping Restrictions page.

If you have any questions regarding our shipping policies, please do not hesitate to contact us at customerservice@tbotech.com or use the contact us form to send customer service a message.