Self Defense Products

Self Defense Weapons and Security Products
Stun Guns - Pepper Sprays - TASER® Devices

Phone 910-878-5722 - FAX 910-878-5708
224 Lindsay Road, Raeford, NC 28376
customerservice@tbotech.com

Ground Shipping is covered on orders over $100.00. Orders placed by 4pm Eastern are shipped the same business day.

Stun Guns
The Runt Stun Guns
Small Fry Stun Guns
Hot Shot Stun Gun
Cell Phone Stun Guns
Double Trouble Stunner
Lightning Rod Stun Pen
Mini Stun Gun
Stun Batons
4 in 1 Stun Gun
775,000 Volt Stun Gun
625,000 Volt Stun Gun
Stun Master Stun Guns
Stun Alarm Flashlights
Z-Force Stun Guns
Talon Mini Stun Gun
Pepper Sprays
Pepper Shot
Wildfire Pepper Spray
Mace Pepper Spray
Pepper Spray Book
Pepper Pens
Lipstick Pepper Spray
Mace Pepper Foam
Mace Pepper Gel
Michigan Approved
Mace Batons
Mace Walking Weights
Pepper Gun
Animal Repellents
Bear Spray
Dog Pepper Spray
Electronic Dog Repeller
TASER® Devices
M-18 Series
TASER C2
Extra Cartridges
TASER Holsters
Spy & Surveillance
Wireless Nanny Cams
Wired Hidden Camera
Rearview Mirror Cam
Digital Spy Camera
Spy Glasses
Motion Sensor Phone
Dummy Cameras
Invisible Ink Pen
Money Tester Pen
Keyboard Recorder
Digital Phone Recorder
Keychain Mini Camera
Pen Camera
Voice Changer
Telephone Hang Up
Knives
Folding Knives
Throwing Knives
Pen Knives
Keychain Knife
Survival Knife
Ninja Gear
Throwing Stars
Throwing Spikes
Ninja Grappling Hook
Ninja Climbing Gear
Target Board
Martial Arts
Kubotans
Tonfa - Police Batons
Martial Arts DVDs
Weapons
Telescopic Batons
SAP Gloves
Carry Alarms
Personal Alarms
Electronic Whistle
Keychain Alarms
Child Guard Monitor
Driver Alarm
Home Safety
Home Security System
Wireless Home Alarms
Door Brace
Door Stop Alarm
Window Alarm
Door & Window Alarm
Auto Dialer Alarm
Electronic Watch Dog
Driveway Alert Alarm
Mail Notification System
Infrared Motion Alarms
Fake TV
Hidden Safes
Safety Night Light
Flashing Safety Light
Pet Safety Light
Key Hider
Shower Wall Handle
How To Protect - Book
Police
Handcuffs - Legcuffs
Thumb Cuffs
Wand Metal Detectors
Security Guard Package
Sporting Goods
Blowguns
Blowgun Accessories
Sling Shot
Ammo

Return Policy

Here at TBO-TECH, our NUMBER ONE priority is YOU, our customer. We strive to give you the utmost customer service and customer satisfaction. We offer a 100% customer SATISFACTION GUARANTEE. WE WANT YOU TO BE EXTREMELY HAPPY WITH THE PRODUCTS YOU ORDERED! Although we are pretty sure you are going to LOVE our products, especially since you will feel more SAFE carrying one of our self defense items, if you don't like them, then we don't want you to keep them!

RETURN POLICY:
We offer a 90-day money back guarantee on our self defense items*. If you are not fully satisfied, you may request to return an item(s) within 90 days of the date of your invoice for a refund or exchange. If you would like a refund, we will do so NO QUESTIONS ASKED, for the cost of the items (shipping is not refunded). If you would like an exchange, you will be charged for shipping the item(s) back to you, in addition to any difference in cost (if an even exchange, only shipping charges will apply). If we owe you for an exchange of lesser value, we will apply that as well.

In the unlikely event you receive an item that has been damaged during shipment or has a manufacturers defect, we will of course replace the item or refund your money, including shipping costs to and from, right away. These types of issues fall under our warranty. More information on our warranty is below.

To make an easy and quick process, all we ask from you when making a return is to contact us for our return instructions, which are pretty easy. Make sure to keep any and all packaging, instructions, and accessories that came with the item. If you are unable to return the item as such, we will be able to give you an in store credit only. All returns need to be issued an RMA (Return Merchandise Authorization) Number. To do so, please send an email to returns@tbotech.com (or you can call us at (910) 878-5722) requesting an RMA Number, and let us know your invoice or order number, the item(s) you are returning, and whether you would like a refund or exchange. We will provide you with further instructions on proceeding with returning an item(s), including the address to send the item(s) to, in a response email or on the phone if you choose to call your request in.

*SPECIAL RETURN POLICY for Hidden Cameras & other Surveillance products:
The following items are special order items and are not subject to cancellations or refunds:

Wireless Nanny Cams
Wired Hidden Camera
Digital Spy Camera
Digital Phone Recorder
Voice Changer

If you have ANY questions regarding any of our above items, our staff is trained to help you. We want to make sure you will be happy and comfortable with these products. So, if someone in our office is not able to answer your questions, we have an EXPERT technical support team that can! We will take your name and number and have a technician contact you as soon as possible. Due to the nature of this product line, if you are not satisfied with your purchase you can request a return for an exchange or equal or higher value within 3 days from receipt of your purchase. Sorry, we do not issue refunds on these items. If in the unlikely event the item(s) has a manufacturers defect or is damaged upon shipment, please contact us immediately so that we can get your camera repaired or replaced right away. All requests for a return must be authorized by TBO-TECH before product(s) is sent back to us. In the event where a refund is authorized by TBO-TECH (on a case-by-case basis, determined by TBO-TECH), a 25% restocking fee (non-negotiable) will be deducted, as well as the costs to ship your order to you. It is your responsibility to pay for any shipping costs to return the item to us. Please follow above return policy guidelines for a return of the above listed items. All above listed items come with a 90 DAY Warranty (unless otherwise stated by the manufacturer) to be free of defects in workmanship and material beginning from the date of sale to you. See more information regarding warranties below.

*SPECIAL RETURN POLICY for DVD'S:
We are unable to issue refunds for returned DVD's. If you are not happy with your DVD, you may still return it, but you will receive in store credit only.

WARRANTY POLICY:
Items that have a warranty will state so on our website, or on the package of the item. Any item that does not state a warranty on our website or on the packaging is warranted for 90 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being returned under warranty will be thoroughly inspected for the specified manufacturer defect, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. Refunds will not be given under warranty unless it is submitted to us within 90 days of purchase. If an item has a manufacturer's warranty longer than 90 days, refunds will not be issued. We can only repair or replace the item. If you are needing to return an item to us under warranty, please follow the return policy guidelines above.

If you have ANY questions at all about our return policy or warranty policy, please contact us. We are here to answer your questions and happy to help in any way.

Address to send your return or warranty item back to (this will also be provided to you when you request an RMA Number):

TBO-TECH
ATTN: Returns (RMA Number)
224 Lindsay Road
Raeford, NC 28376

 
All orders are shipped the same day or within 24 hours via UPS ground. Please provide a physical address and not a PO Box since UPS can not deliver to a PO Box. If you would like to mail or fax your order in, please use our order form.
Be assured that your shopping experience is completely safe. The order site is secured using a SSL Web Server Certificate which encrypts all data to and from the site. You can be assured of the security of your information.
TASER® is a registered trademark of TASER International, INC.
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