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Return Policy
Here
at TBO-TECH, our number one priority is customer service
and customer satisfaction. We offer a 100% customer satisfaction
guarantee.
Return Policy - We offer a 30-day money back guarantee on our
self defense items. If you are not fully satisfied, you may return
your order within 30 days of receipt. We only ask that you follow
our guidelines when doing so. We do not pay for return shipping. Refunds
are contingent upon inspection of item(s) once we receive it. Please
allow 7-10 days for processing returns. Only items with warranties
can be returned outside 30 days (see warranty policy below).
If you need to return an order, please read the following:
- Contact us
by email for an
RMA (Return Merchandise Authorization) number. Provide your name,
order number, order date, what you would like to return, daytime
telephone number, and reason for return. The RMA number must
be on your return shipping label. If it is not, your package may
be refused and sent back to you.
- Returns must
be postmarked within 30 days of delivery date. All delivery dates
are kept on file here at TBO-TECH. If you are unsure of your delivery
date, put your tracking number that we emailed you into the tracking
mechanism at www.ups.com
and you can confirm it. Returns accepted and/or received after
30 days will receive an exchange or in store credit only.
- Exchanges
- We will happily exchange any of our products that you purchase
for any reason. However, if you are exchanging a product due to
wrong product ordered, wrong size, wrong color, wrong type, etc.,
or because you are not satisfied with the product, you will be
charged our standard shipping cost of $6.95 for UPS Ground to
have the exchanged product shipped back to you (if you wish to
have upgraded shipping, we can do so, however, you will be charged
for that upgraded shipping cost - visit our shipping
policy for those costs). If a product is being exchanged due
to a manufacturers defect, we will exchange that product for you
and you will NOT be charged for shipping it back to you.
- Hidden
Cameras - All our hidden nanny cameras are special order items
and are NOT subject to cancellations or returns. Due to
the nature of this product line, returns for hidden nanny cameras
will only be accepted if the camera has a manufacturers defect,
or if it is damaged upon shipment to the customer. In which case
the product will be repaired or replaced, and shipped back to
the customer. All returns must be authorized by TBO-TECH before
product(s) is returned. All products must be returned in the original
packaging.
- IMPORTANT
- The product(s) must be returned in resaleable
condition with all original packaging, accessories and accompanying
literature. If we receive your product without the accompanying
accessories and documentation, you will not get a refund or in
store credit. If you lost something that goes with your order,
you can not return it.
- Videos
- There will not be any refunds given for returned videos. If
you are not happy with your video, you may still return it, but
you will receive in store credit only. No refunds on videos.
- WARRANTY
POLICY - Items that have a warranty will state so on our
website, or on the package of the item. Any item that does not
state a warranty on our website or on the packaging is only warranted
for 30 days. Warranty replacements will be fulfilled for MANUFACTURER
DEFECT only. Wear and tear, customer misuse, etc. does not qualify
for a warranty replacement. Items being return under warranty
MUST be returned with original packaging, accessories, instruction
manuals/pamphlets, etc. Failure to do so will result in warranty
being voided and not fulfilled. Products being returned under
warranty will be thoroughly inspected for the specified manufacturer
defect, wear and tear and/or customer misuse, and replaced accordingly.
If the item returned does not qualify for a warranty replacement,
we will notify you of such, and provide options for returning
item back to you or for us to dispose of the item here. Refunds
will not be given under warranty. Items that do not have a warranty
cannot be returned outside 30 days of receipt. If you are needing
to return an item to us under warranty, please follow the return
policy guidelines above.
- You are responsible
for the cost of shipping the item back to TBO-TECH. If you want
to return it, you must pay for shipping the item yourself. If,
however, we make a mistake on your order, we will reimburse you
the cost of shipping your order back to us via Ground or Standard
only. No Overnight or Express methods will be reimbursed.
We will reship your order the same way we shipped it to you initially
at no additional charge. This makes it fair to all concerned.
- TBO-TECH
gives free shipping to orders that are $100.00 or more. If we
gave you free shipping, this does not mean that the shipping was
free. This just means that we did not charge you anything for
the shipping. The cost of shipping your order to you, whether
you paid for shipping or not, will be deducted from any refund
given. For example, if your order was $64.95 plus $6.95 shipping,
your refund will be the cost of the item which is $64.95. However,
if your order was $112.00, which qualifies for free shipping,
and you return your order for a refund, your refund amount will
be $105.05. ($112.00 minus $6.95 shipping on most orders).
- Please send
your return via UPS or FED EX since these methods are easily trackable.
If you prefer to use US Mail, please insure the package and include
delivery confirmation. It is the customers responsibility to make
sure the return gets to TBO-TECH.
- Returns can
be sent to:
TBO-TECH
ATTN: Returns (RMA Number)
3069 Cumberland Rd. Suite 106
Fayetteville, NC 28306
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